In Moroccan Off Shore, is leader and specialized in providing Inbound Customer Service. 80% of our Customer-base trusted their Customer Services to us, making thus an exception in the Moroccan outsourcing Industry.

From the start in 2008 is providing Multi-lingual Inbound Customer services to international Telco companies, Insurance & Bank Companies and Public Services and this on a 24/24 7/7 base. In Outbound we are specialized in High quality Customer retention projects like After-sales and Cross and Up-Sales, Client Satisfaction and Sales Agenda-management.

Contact Center Solutions stands for a unique Quality of Service and full transparency towards their Clients. Our flexible Technical infrastructure guarantees quick and easy set-up of Projects with full remote access offering a total transparency in production, we offer to all our Clients the option to use remote Live monitoring and Statistics. We not only consider ourselves ‘best of breed’ in Multi-Lingual and -Channel Inbound Customer Services (voice, mail, fax, chat and social media) and Outbound Customer retention (Cross & Up sale, Client-satisfaction and Agenda Management) but we also have a very strong portfolio of Back-office Support. For the Newbies in Moroccan offshore, or for those companies that do not intend to set up their own infrastructure, we offer fully equipped workstations for rent.