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CBis.com philosophy

When founding CBis.com, the unique shareholder definitely wanted a new, different approach from the traditional BPO-offerings coming out of Morocco. Her initial focus was to offer a high standard of infrastructure Hosting for new Companies/Arrivals that were looking for the possibility to start up a Contact Center Platform in Morocco; so initially it has never been her intention to offer BPO Services. Her ambition was to offer quality of service based on the “Contact-Center-Hotel” principle where both established European Companies as wel as Local Start-Ups in the BPO could develop their business in a well-protected surrounding.

Early 2010 NewCo offered her a new challenge and partnership that that made her mind-set change without losing completely the origin of original approach.

 

Today the shareholders' mindset is simple yet very innovative:

“Be the client’s trusted and reliable partner by providing the client a world class level of services whilst treating him with trust and reliability . We offer the client best of breed performance in Customer Service and/or will help him to start up his own Off-Shore Contact Center Platform

 

This unique approach results in a model with competitive price setting & joint long-term strategy.

 

CBis.coms’ philosophy in a nutshell:

  • Provide excellent quality customer service for a balanced cost.
  • Off-shore solutions without losing European operational & quality standards.
  • Offer quality service on a measured scale.
  • Offer state-of-the-art technology and infrastructure as a Call Center Hotel.
  • Partnerships and training programs to provide high skilled staff.
  • Proximity management by leading European standards.